Privacy policy

Banana Dialer is a business prospecting product operated by Modern Apex Strategies LLC. This policy describes the information used to provide the website and workspace, including optional integrations you choose to connect.

Account and workspace information

Account information includes your name, email address, password hash, workspace name and workspace membership. Workspace information may include business names, contact details, websites, notes, call outcomes, follow-up dates, pipeline activity and message history. The specific records depend on how you use the product.

Your workspace administrator controls membership and can access information made available to their role. If you use a workspace on behalf of another organization, direct requests about that organization's prospect records to its administrator.

Why information is used

• Provide the prospect queue, call workspace, follow-ups and connected features you request.
• Authenticate users, apply workspace permissions and help prevent misuse.
• Maintain usage records, billing status and a history of billing-related changes.
• Deliver account communications and respond to support requests.
• Understand aggregate site and workspace usage and page performance, as described under analytics below.
• Maintain the service and handle legal obligations or disputes.

We do not sell personal information or provide workspace records to third parties for their own advertising.

Hosting, email and billing providers

The application runs on Vercel and stores workspace records in a Neon Postgres database. Account verification, password-reset and invitation emails use Resend when account email delivery is enabled.

Modern Apex uses QuickBooks for assisted beta invoices and payment collection. The workspace stores customer and invoice references, verified service periods and billing status. Payment details are entered with the billing provider. Banana Dialer does not collect full card numbers or card security codes through its workspace forms. A separately configured Stripe subscription may also store customer and subscription references.

Built-in business directory

Banana Dialer includes a directory of United States business listings built from the open places data of the Overture Maps Foundation, available under the Community Data License Agreement Permissive 2.0, with some listings from sources under Apache 2.0 or CC0 1.0. A listing holds business details such as name, category, address, phone number, website and a published business email. When a workspace pulls prospects from the directory, the niche, state and city or ZIP you choose are matched inside Banana Dialer, and the matching listings are copied into that workspace as prospect records. No search terms are sent to an outside provider for this.

Connected providers and your own API keys

Google Places discovery, AI, texting and email features use provider accounts and API keys that the workspace connects. When you use one of these features, the information needed for it is sent to that provider under your account, and the provider handles it under its own terms, privacy practices and charges. Modern Apex does not control how those providers process information.

• Google Places (Google Maps Platform). Business searches send the search terms and location you enter to Google. The business details Google returns, such as name, address, phone number, website, rating, review count, Google Maps link and place ID, are saved as prospect records in your workspace. Google's handling of information is described in the Google Privacy Policy.
• Business websites. To prepare a prospect record, the service may visit the business's public website and note details such as the site platform, whether analytics or advertising tags appear, whether it works on mobile, and an email address published on the site.
• Anthropic. AI features send prospect details (such as business name, industry, location, website findings, rating and review count) and message text you ask it to classify to Anthropic.
• Twilio. Text messages you send go to Twilio with the recipient's phone number and the message text.
• Instantly. Emails you send go to Instantly with the sender and recipient addresses, subject and message body.

Connected API credentials are stored in encrypted form and are decrypted by the service when required to make a provider request. Settings may show a short identifying suffix. Do not put passwords, payment details or other unnecessary sensitive information into prospect notes or AI prompts.

Calls are placed through the phone or calling service you choose, such as your device's phone app or Google Voice. Banana Dialer does not receive or record call audio. The optional Banana Dialer Companion browser extension passes the number you select to the Google Voice tab in your browser and never starts the call. It saves your workspace address, calling mode and an optional workspace token in the browser's local extension storage, sends that token only to your workspace address, and contains no analytics or advertising scripts.

If your business appears in a workspace

Customers use Banana Dialer to keep records about businesses they may contact. Those records can come from the built-in business directory (Overture Maps Foundation open data), Google Places searches, the business's public website, lists a customer imports or enters, and notes from calls. Modern Apex processes these records on behalf of the customer, who decides whom to contact. If a Banana Dialer customer contacted you, you can ask that business to stop contacting you or to delete your information. You can also email us at the address below, and we will forward your request to the customer when we can identify the workspace. Do-not-contact entries are kept so that an opt out continues to work. See also our Acceptable Use Policy.

Session cookies and operational records

The workspace uses an encrypted session cookie to keep you signed in. Some account operations also use temporary cookies, such as revealing a newly created extension token once. Blocking required cookies can prevent the workspace from functioning.

Hosting and security operations can process request information such as timestamps, IP addresses and browser information. The application also records feature activity and usage. The website and workspace do not include advertising pixels or cross-site tracking.

Website and workspace analytics

We use Vercel Web Analytics and Vercel Speed Insights, provided by our hosting provider, on the marketing site and the workspace. Web Analytics counts page views and records aggregate information such as the page visited, the referring site, approximate location (country, region and city), browser, operating system and device type. Speed Insights records page performance measurements, such as loading times, with the page, network speed, browser, operating system, device type and country. Neither service uses cookies. Vercel describes Web Analytics as identifying a visit with a hash of the request that resets daily, so visits cannot be linked across days or across websites, and Speed Insights data points are not tied to an individual visitor.

Before any measurement is sent, query strings and fragments are removed from the page address, so sign-in links and workspace searches are not reported. If your browser sends a Global Privacy Control or Do Not Track signal, no analytics or performance measurements are sent from your browser. Vercel's Web Analytics and Speed Insights privacy documentation has more detail.

Retention, export and deletion

Information is kept as needed to operate the workspace, maintain billing records and meet applicable obligations. Ending paid access does not itself erase workspace records. CSV export is available to authenticated accounts after trial or paid access expires.

To request account or workspace deletion, contact us using the address below. We may need to verify your identity and authority over the workspace. Billing records, security records or backups may need separate handling. Contact us for the status and scope of a specific deletion request.

Security and processing location

The product uses password hashing, encrypted session cookies, encrypted stored integration credentials and workspace access controls. These measures reduce risk but cannot guarantee that every incident will be prevented. Modern Apex operates in the United States, and service providers may process information in the locations used by their infrastructure.

Your requests

Depending on the law that applies to you, you may have rights to access, correct, export or delete personal information or object to certain processing. Contact us to make a request. We will handle requests under applicable requirements and may ask for information needed to verify them.

Banana Dialer is intended for business users aged eighteen or older. If you believe a child has provided personal information, contact us.

Changes and contact

Changes to this policy will be reflected in the date above. For questions about privacy, account records or a data request, email nick@modernapexstrategies.com.