What counts as a caller?+
Each person who can sign in to your workspace uses one seat: reps, managers, admins and viewers. Pro includes 3. Add more from Billing for $150 a month each, or $125 a month on annual billing, and remove them the same way.
What does fair use mean?+
Fair use covers what we pay for on your behalf: 2,000 new prospects a month per caller from the business directory. Calling minutes are not included; calls use your own phone.
Do you record calls?+
No. Banana Dialer does not record calls.
Can I use Google Voice?+
Yes, on Starter: the Banana Dialer Companion for Chrome fills the number in your Google Voice tab and you press Call, or you dial from any phone. Pro works the same way today. Banana Dialer is not affiliated with Google.
Does it dial automatically?+
No. A person on your team starts every call with one key or click. Banana Dialer never dials on its own, never dials several numbers at once and never dials when a timer runs out. Calls stay inside each prospect's local calling hours, 8 AM to 8 PM by default.
What is the setup session?+
A 45 minute call with us, included with Pro. We build your first list, write your selling profile and talk track with you, and get your calling line working.
How does billing work?+
Every workspace starts with a 14 day free trial, and no card is needed to start. An owner or admin subscribes by card from Billing in the workspace, through Stripe. Subscribe before the trial ends and the remaining trial days carry over, so the card is first charged when the trial would have ended. Plans renew monthly or yearly, and you can add callers, see invoices or cancel from Billing at any time. Prices are in US dollars, before tax.
Can I cancel?+
Yes, any time. Monthly plans end at the close of the month you paid for and annual plans at the end of the year, with nothing more charged. Your prospect list stays exportable as CSV.